011-083-8020 info@sweetieshop.co.za
COVID-19 updates: www.sacoronavirus.co.za


– “The Company” means Subscription Specialists (Pty) Ltd trading as sweetiebox.co.za

– “Commencement Date” is the date which these terms and conditions are accepted

– “Subscription Period” is the period for which a subscription is active

– “Working Day” is any day that is not a Saturday, a Sunday or a Public Holiday

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Acceptance and Registration

These terms and conditions become effective when you complete the registration process and constitute a binding agreement between the Company and yourself. By completing the registration process, you certify that you have read and understood the relevant terms and conditions of use and disclaimers applicable and that you consider yourself bound thereby. The person signing or accepting these terms and conditions hereby warrants that he or she is duly authorised to accept these terms and conditions.


You hereby acknowledge that the Company operates its direct marketing on an opt-out basis and that the Company may deliver emails until an unsubscribe request is made. The Company undertakes to ensure that an unsubscribe link is available on all marketing emails.

Fees and Payment

Subscription fees are payable monthly in advance.

Your credit card will be billed on the day you make a payment and then subsequently every month on that same day or the following working day. The cutoff date for orders is the last day of each month. If you order after that date you will then receive the following month’s box.

Once the billing cycle has run, you will receive a renewal order invoice and be billed for your monthly subscription. All online credit card payments are processed by the Peach Payments Internet Payment Gateway, PayFast, or any other nominated Gateway. Card Holders may go to www.peachpayments.co.za to view peach payments security policies or to www.payfast.co.za to vies PayFast’s security policies. You also acknowledge that you will not be asked to re-enter the credit card details for subsequent transactions. All transactions are fully secure and PCI compliant.

Debit orders are processed on the last day of the calendar month and are deducted from your nominated bank account or credit card on the 1st of every month or as otherwise agreed. Should the deduction date fall on a non-working day, the deduction will be made for the following day or shortly thereafter. Debit orders are processed via MyGate or other authorised provider. You acknowledge that your bank details are stored by one or more PCI compliant providers the first time they are provided in order to enable one-click processing of subsequent orders and subscription charges. You also acknowledge that you will not be asked to re-enter the bank details for subsequent transactions.

Order Policy

Only persons aged 18 years and over, who are legally entitled to do so, are permitted to place orders with the Company.

Only persons residing in South Africa may place orders with the Company. The Company will not deliver goods to addresses outside South Africa.

  • By placing an order, you represent and warrant that:
  • You are legally capable of entering into binding contracts;
  • You are at least 18 years of age; and
  • You agree to be bound by these Terms.

The contract will relate only to those Products whose dispatch we have confirmed in an e-mail. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate e-mail

Subject to clause above, the products and prices stated on the Website are only valid while stocks last.

The products described or graphically represented on the Website may differ in colour, shape, form, design, contents and appearance from the final product delivered.

Delivery Policy

Orders will only be shipped once the Company has received full payment of the full purchase price for the goods and all charges and costs relating to the products.

Unless otherwise agreed or stipulated in your order or on the Website, your order will be delivered by the courier company specified by the Company, to the address provided by you during the order process. You must ensure that someone will be available at the delivery address during Business Hours (between 08:00 and 17:00 on Working Days) in order to receive delivery of the products. You will be responsible for any additional fees that may be charged by the courier if no one was available to receive delivery of the order at the address specified by you.

The Company will make every effort to ship orders on the 7th day of every month. If the 7th falls on a weekend or public holiday, the Company will ship on the following working day. You will be notified from time to time of any anticipated delays with delivery and, in such circumstances, the updated delivery time will substitute and take preference over the delivery time stipulated in the confirmatory email or reflected on the Company invoice.

The Company will not be liable for any costs, loss, damages or claims incurred by you relating to an inaccurate or incorrect delivery address provided by you.

Orders are covered by the courier’s insurance, subject to the terms and conditions of such insurance.

Returns and Refund Policy

You are entitled to cancel an order within 7 (seven) Business Days after receiving delivery thereof, provided that the product is unopened, in its original condition and any and all seals, packaging, labels, shrink-wrap and/or boxing remains intact.

Any product returned must be accompanied with your proof of payment in respect of such product. The product must be returned via courier to the Company’s physical address, which will be provided to you on request.

If a product is returned, the Company will, following receipt and examination of such product, reimburse you with the purchase price paid by you for the product, excluding any applicable delivery costs and/or charges.

Duration of Agreement and Subscription Period

This Agreement will commence on the Commencement Date and shall remain in force subject to termination in accordance with this agreement. Should a subscription be taken out, a full calendar months notice shall be required by you to cancel the subscription.

Breach and termination

Should you fail to observe and perform any of the terms, conditions or obligations in this Agreement, then the Company shall be entitled, but not obliged, in its sole discretion and without prejudice to any of its rights that it may have in law, including the right to claim damages, without notice, immediately terminate this Agreement and recover all its costs related to such termination, including Legal Costs;

Amendment of this agreement

The Company reserves the right to amend this agreement from time to time without notice to you. Any new version of the agreement will be displayed on our web site together with the date on which it will become effective, which will never be less than 30 days after the date on which it is first displayed. It is your obligation to visit our web site on a regular basis in order to ascertain whether any amendments have been made.

Entire agreement, and no representations

This Agreement comprises of the entire agreement between the Parties in relation to its subject matter, and it supersedes any written or oral representations, be they express or implied, and any prior agreements between you and the Company.

No Party shall be bound by any express or implied term, representation, warranty, promise or the like not expressly recorded in this Agreement.

South African Law

This Agreement shall be governed by and interpreted according to the laws of the Republic of South Africa and, in the event of any conflict between or inconsistency in the laws applicable in the various provinces of the Republic of South Africa, the law as applied and interpreted in the Province of the Gauteng will prevail.

Failure to enforce rights

Failure by the Company to enforce a right as provided in this Agreement will not constitute a waiver in respect of that right.

Contact Information (domicilium citandi et executandi)

Each of the Parties chooses domicilium citandi et executandi (“domicilium”) for the purposes of the giving of any notice, the payment of any sum, the serving of any process and for any other purposes arising from this Agreement as follows:

You: The email address used as your login

The Company: support@sweetiebox.co.za or Subscription Specialists (PTY) Ltd


COVID-19 Notice: We have recieved our essential services certificate from government. Orders will now be shipped within 2-3 working days.

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